I received a letter from MOF yesterday (see attached). I am happy to receive Medisave Top-up but I do not know two things when reading the letter:
1. “The 5-year Medisave Top-up with amount $100 and payment date 31 August 2014” means one-off top up or recurring for 5 years starting this year?
2. Why am I entitled to this top-up, short of searching the web pages for this information?
I understand that communication should be simple and direct, but this should not result in lack of key information so that readers can understand the contents.