Going Cashless is Not so smooth-sailing

I always have my doubts that Singapore can truly go cashless. Take the case of payments at Point of Sale (POS) for food establishments and hawker centres. I know that much have been done to improve the infrastructure to allow cashless payments such as the common QR codes (SGQR), improved NETS terminals.

Just look around you at the hawker centres, or food courts or fast food outlets. I am certain that many customers are still using cash for payment for products and services. Using cashless mode is not rampant.

Just last Sunday, I was at a Mos Burger outlet and I wanted to pay using e-wallet Apple Pay (with Master Card). The cashier could not get my payment through to complete my order. The cashier got me to tap twice. For both times, I had Pending Transactions on my Apple Pay. The payment loop did not complete at the cash register end. While the staff personnel was trying to sort this out (which was some time), the customers after me grew impatient and more customers joined in the queue. Instead of ease of payment and speedy transaction, it turned out that it was the slowest compared to cash payment. The outlet lost some customers because of the long queue. The end result after a long while was that I took out my cash to pay.

Sure the infrastructure is there and different types of e-payment modes are available, the stumbling block is still the training of staff personnel is inadequate. New staff personnel may not be sufficiently guided to handle various e-payment modes. This is still the weakest link to the whole e-payment infrastructure.

Latest update:

Update One: I was charged for the same amount twice by Mos Burger in my bank account statement. I became the loser in this e-payment saga. This is not really my fault and I am paying for it.

Update Two: 25 December 2019. After communicating with Mos Burger, I got refund for the two erroneous charges in my bank statement from Mos Burger. The bank wanted me to deal direct with the merchant for a refund.

Copyright © 2019, limkimtong for Living Investment

This entry was posted in Social Issues and tagged . Bookmark the permalink.